Contact: Katryn Conlin, Communications Director
1-877-853-8324, ext. 6364
For Immediate Release
Southeast Technical's "Excellence Unleashed" series continues in February with "Superior Customer Service"
Red Wing and Winona, MN (January 14, 2015) -- Building on the success of last year's Excellence Unleashed professional development series, Southeast Technical's Customized Training department is again offering a course designed to help businesses create a positive customer experience. This year's theme is Superior Customer Service - Unleashing Excellence. The four-part series begins in both Red Wing and Winona on Thursday, February 18, 2016.
"Customer service skills are critical in all of our everyday interactions. How we communicate with others -- whether in our words, in our writing or even in our body language -- directly affects the success of our business," according to Katie Hardyman, Southeast Technical Director of Business Relations. "It's such a vital part of every business, of gaining new and keeping existing customers."
The four sessions run on Thursday mornings in Red Wing (8 - 10 am) and Thursday afternoons in Winona (1 - 3 pm). The sessions are:
• Feb. 18: Build Your Team Around Superior Customer Service - Theresa Rose
• March 3: It's Not What You Say, It's How You Say It: Telephone and E-mail Etiquette - Connie Kotke
• March 17: I Hear You: Listening Skills - Katy Smith
• March 31: Dealing with Difficult People and Resolving Conflict - Connie Kotke
The cost of the series is $295 for all four sessions. An early bird discount - only $260 - is available if registered by February 2, 2016.
For more information about Superior Customer Service - Unleashing Excellence at Southeast Technical, call 651-385-6318 or toll free 800-657-4849, ext. 6318. Download a brochure or register online at southeastmn.edu/training.
About Minnesota State College - Southeast Technical
With a clear mission of "Education for Employment," Minnesota State College --- Southeast Technical is a two-year institution that provides its students with the knowledge, skills, and attitudes they will need for a lifetime of learning. With more than 30 programs of study and 90 degree, diploma, and certificate options, many students are prepared to launch a career in a technical or trade field as soon as they graduate. Others begin the pathway to a four-year bachelor's degree at Southeast Technical by earning transferable college credits in liberal arts and sciences. The Winona campus opened in 1949, merging with the Red Wing campus in 1992 and becoming Minnesota State College --- Southeast Technical in 1999. For more information, visit www.southeastmn.edu.