Minnesota State College Southeast
A Technical & Community College

Administrative Support Careers

Open the doorway to new employment options.


Office Specialist - Diploma

1) 1000 level (minimum) General Education courses required unless specified

Office Specialist - 32 credit Diploma
Program Reports

English/Communications requirement
Choose one 2 credit (or greater) English or Communications course.
2 cr
Math requirement
Choose one 2 credit (or greater) Math course.
2 cr
Job Seeking Skills
Students will gain independence and proficiency in job searching skills through activities and assignments designed to help them learn how to find jobs, how to prepare to apply for jobs, and how to present themselves as candidates for jobs. Skills covered will include how to search electronically for a job; how to develop written documents needed for a successful self-directed job search, including how to create an electronic portfolio; and how to secure, conduct, and follow up on job interviews. (Prerequisite: none) (1 credit: 1 lecture/0 lab)

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1 cr
5 crs
Spreadsheets Concepts and Applications
This course uses a spreadsheet system for business applications. Procedures used include: document creation, storage, retrieval, major editing, printing, merger of documents, segments and variables, and graph creation. (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
Principles of Bookkeeping I
This course covers the basic accounting cycle for service and merchandising businesses. This includes the analyzing of business transactions, recording transactions in a variety of journals and the preparation of financial reports. (Prerequisite: None) (2 Credits: 1 lecture/1 lab)

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2 cr
Word Processing I
This course covers utilization of word processing software to perform basic word processing applications. (Prerequisite: ADMS2410 Keyboarding I or concurrent enrollment) (2 Credits: 2 lecture/0 lab)

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2 cr
Business Communications
This course provides the study and practice necessary to develop competence in using language effectively and appropriately in business communications. Emphasis is placed on providing a practical grasp of the principles of English usage and style that build the framework for effective business communication. This course develops basic writing techniques for use in composing memos, e-mail messages, and letters. (Prerequisite: ENGL0528, a minimum score of 78 on the Accuplacer Reading Comprehension Test, a minimum score of 1047 on the MN Comprehensive Assessment Reading Test, a minimum score of 18 on the ACT English Test, a minimum score of 480 on the SAT Evidence-Based Read/Write Composite Test, or a minimum score of 250 on the Accuplacer NG Reading Test.) (3 Credits: 3 lecture/0 lab)

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3 cr
Office Procedures
This course provides an overview of procedures and theory for administrative support personnel. Students will identify the personal qualities, skills, and technical knowledge required of the administrative professional in today's business environment. The following topics will be explored: teamwork, managing stress, ethical behavior, customer service, technology etiquette, travel arrangements, and processing workplace mail. A summary of the job search process and preparing a resume is included. An overview of standard filing rules published by the Association of Records Managers and Administrators (ARMA) is incorporated through the use of a filing simulation kit. (Prerequisite or Concurrent: ADMS1417, or ADMS2410) (3 Credits: 3 lecture/0 lab)

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3 cr
Customer Service Concepts
This course provides an introduction to customer service concepts and skills that are essential for professionals in today's business environment. Effective customer service techniques ranging from appropriately resolving customer complaints, exceeding customer expectations, and analyzing the impact of customer satisfaction will be studied. (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
Integrated Office Skills
An emphasis will be placed on learning transferrable skills such as effective written and verbal communication in the workplace; office efficiency via file management, ergonomics, and time management; and seeking assistance via the internet, software help menus, and editing/proofreading. Through the use of an office simulation, the student will perform tasks based on actual job situations that utilize the skills necessary to work in a computerized office as well as problem solving, decision making, and teamwork. The office simulation uses a variety of business application software including word processing, presentation graphics, e-mail, and the Internet. (Prerequisite or Concurrent: ADMS2410) (2 Credits: 1 lecture/1 lab)

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2 cr
Keyboarding I
Students will learn the alphabetic and number keys by touch using proper techniques on the computer keyboard; improve speed and accuracy; format basic business documents including memos and letters; and proofread and apply language arts skills. (Prerequisite: None) (3 Credits: 2 lecture/1 lab)

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3 cr
Keyboarding II
This course covers production typing using basic business formats. In addition to reviewing office document formats from ADMS 2410 (Keyboarding I), new formats of multiple-page documents and those requiring use of additional word processing features will be covered. Students will continue to develop speed, accuracy, and proofreading skills while demonstrating proper office ergonomics. (Prerequisite: ADMS2410 or equivalent) (3 Credits: 2 lecture/1 lab)

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3 cr
Business Computers
This course is designed to provide "hands on" training in the use of the computer aimed at information processing for coursework, personal, and professional purposes. According to skillful design standards, students solve business problems using industry-standard software application programs (word processing, spreadsheets, and database management, presentations, and email/calendar). A brief introduction to file management, cloud technology, and operating system is covered. Students will also develop an understanding of computer safety, security, ethics, and privacy. (Prerequisites: none) (3 credits: 3 lecture/0 lab)

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3 cr
27 crs

Total Credit Requirement - 32

Estimated Costs for this Major

Approximate Tuition/Fees:$6,227
Minimum Tool Cost:N/A
Estimated Total:$7,227


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RED WING CAMPUS | 308 Pioneer Road | Red Wing, MN 55066 | 651-385-6300
WINONA CAMPUS | 1250 Homer Road | Winona, MN 55987 | 507-453-2700

Minnesota State College Southeast is an affirmative action/equal opportunity educator and employer. ADA accessible. MSC Southeast is committed to a policy of nondiscrimination in employment and education opportunity. No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, marital status, status with regard to public assistance, or sexual orientation. In addition, discrimination in employment base on membership or activity in a local commission as defined by law is prohibited.


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