Administrative Support Careers

Open the doorway to new employment options.

 

Customer Service Specialist - AAS

1) Must complete a minimum of 3 different MnTC goals in Liberal Arts and Sciences

2) 1100 or higher Liberal Arts and Sciences courses required unless specified


GENERAL EDUCATION REQUIREMENTS
3 cr
COMM1015
Job Seeking Skills
Students will gain independence and proficiency in job searching skills through activities and assignments designed to help them learn how to find jobs, how to prepare to apply for jobs, and how to present themselves as candidates for jobs. Skills covered will include how to search electronically for a job; how to develop written documents needed for a successful self-directed job search, including how to create an electronic portfolio; and how to secure, conduct, and follow up on job interviews. (Prerequisite: none) (1 credit: 1 lecture/0 lab)

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1 cr
COMM1420
Social Media Communications
This course explores the ways in which social media influences interactions among people in the digital realm. Students will create content using a variety of common social media applications and multi-media, including online writing, listening, and speaking. Students will investigate the development of online communities and increase their knowledge of online rhetoric, the use of analytic tools for audience research and engagement, planning for media events, and evaluation of social media applications. Students will identify, discuss, and reflect upon the ethical dimensions of political, social, and personal life and the ways in which they can exercise responsible and productive citizenship. Meets MnTC Goals 1 & 9. (Prerequisite: none) (3 credits: 3 lecture/0 lab)

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3 cr
MATH1230
Introduction to Statistics
This course emphasizes the concepts and methods of statistics. Statistics is the study of how to collect, organize, analyze, and interpret numerical information from data. Statistical methods will be presented with a focus on understanding both the suitability of the method and the meaning of the result. Statistical methods and measurements will be studied in the context of a broad range of practical applications that require decision making. (MnTC Goal 4) (Prerequisite: A minimum score of 50 in the college level math section of the ACCUPLACER basic skills test or a minimum score of 22 on the math subject area of the ACT test or successful completion of MATH1025 or MATH1020 or MATH1015) (3 credits: 3 lecture/0 lab)

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3 cr
PSYC1110
Introduction to Psychology
Psychology applies to everyone's personal and workplace daily life. In this course, you will be introduced to the history of psychology, consciousness, learning theories, memory, problem-solving, intelligence, motivation, life-span development, personality, abnormal psychology and therapy. (Fulfills MnTC Goal 5 & 7) (Prerequisite: none) (3 credits: 3 lecture/0 lab)

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3 cr
 
16 crs
TECHNICAL REQUIREMENTS
ACCT1218
Spreadsheets Concepts and Applications
This course uses a spreadsheet system for business applications. Procedures used include: document creation, storage, retrieval, major editing, printing, merger of documents, segments and variables, and graph creation. (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
ACCT1231
Database Concepts and Applications
This course will utilize database software for various business applications. (Prerequisite: none) (3 Credits: 3 lecture/0 lab)

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3 cr
ACCT2205
Principles of Accounting I
This course covers the fundamental accounting concepts and principles which are used in a business environment. These concepts are consistent with generally accepted accounting principles. The course explores the role of accounting as a primary business information system. (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
ADMS1417
Word Processing I
This course covers utilization of word processing software to perform basic word processing applications. (Prerequisite: ADMS2410 Keyboarding I or concurrent enrollment) (2 Credits: 2 lecture/0 lab)

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2 cr
ADMS1419
Business Communications
This course provides the study and practice necessary to develop competence in using language effectively and appropriately in business communications. Emphasis is placed on providing a practical grasp of the principles of English usage and style that build the framework for effective business communication. This course develops basic writing techniques for use in composing memos, e-mail messages, and letters. (Prerequisite: ENGL0528 or a minimum score of 78 on the Accuplacer Reading Comprehension Test.) (3 Credits: 3 lecture/0 lab)

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3 cr
ADMS1420
Office Procedures
This course provides an overview of procedures and theory for administrative support personnel. Students will identify the personal qualities, skills, and technical knowledge required of the administrative professional in today's business environment. The following topics will be explored: teamwork, managing stress, ethical behavior, customer service, technology etiquette, travel arrangements, and processing workplace mail. A summary of the job search process and preparing a resume is included. An overview of standard filing rules published by the Association of Records Managers and Administrators (ARMA) is incorporated through the use of a filing simulation kit. (Prerequisite or Concurrent: ADMS1417, or ADMS2410) (3 Credits: 3 lecture/0 lab)

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3 cr
ADMS1421
Customer Service Concepts
This course provides an introduction to customer service concepts and skills that are essential for professionals in today's business environment. Effective customer service techniques ranging from appropriately resolving customer complaints, exceeding customer expectations, and analyzing the impact of customer satisfaction will be studied. (Prerequisite: None) (3 Credits: 3 lecture/0 lab)

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3 cr
ADMS1424
Integrated Office Skills
An emphasis will be placed on learning transferrable skills such as effective written and verbal communication in the workplace; office efficiency via file management, ergonomics, and time management; and seeking assistance via the internet, software help menus, and editing/proofreading. Through the use of an office simulation, the student will perform tasks based on actual job situations that utilize the skills necessary to work in a computerized office as well as problem solving, decision making, and teamwork. The office simulation uses a variety of business application software including word processing, presentation graphics, e-mail, and the Internet. (Prerequisite or Concurrent: ADMS2410) (2 Credits: 1 lecture/1 lab)

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2 cr
ADMS1425
Desktop Publishing with Publisher
This course provides an introduction to Microsoft Publisher. Topics include creating and editing single-page and multi-page publications, using wizards, commercial printing considerations, editing text, colors, and graphic design objects, personal information sets, logos, the Pack and Go Wizard, plus using Publisher to create flyers, newsletters, brochures, logos, and calendars. Also included are topics covering business forms such as letterhead, business cards, envelopes, and labels with mail merge, business cards, invoices, fax covers, and tables. (Prerequisite: ADMS1417 or equivalent) (2 Credits: 2 lecture/0 lab)

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2 cr
ADMS1452
Electronic Presentations for Business Professionals
This course will allow the student to produce professional-looking presentations using Microsoft PowerPoint. Students will learn to create, edit, and publish presentations with illustrations and shapes, custom backgrounds and SmartArt Diagrams. Use of diagrams, tables, pictures, video, sound, and animation effects will also be discussed. (Prerequisite: None) (2 Credits: 2 lecture/0 lab)

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2 cr
ADMS2410
Keyboarding I
Students will learn the alphabetic and number keys by touch using proper techniques on the computer keyboard; improve speed and accuracy; format basic business documents including memos and letters; and proofread and apply language arts skills. (Prerequisite: None) (3 Credits: 2 lecture/1 lab)

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3 cr
ADMS2417
Word Processing II
This course covers utilization of word processing software to increase proficiency in operating word processing software. (Prerequisite: ADMS1417) (2 Credits: 2 lecture/0 lab)

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2 cr
ADMS2421
Online Customer Service Strategies
Building on customer service concepts learned in prior coursework, students will apply their skills and knowledge to online technology used in the customer service profession. Students will assess the need for online customer service and support, develop effective strategies for providing customer service online, and will learn the foundations of building and maintaining an online social media presence for business. (Prerequisite: ADMS1421 Customer Service Concepts) (4 credits: 2 lecture/2 lab)

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4 cr
ADMS2422
Human Relations in Business
This course will introduce the student to human relations with a focus on the business world. After defining human relations and its importance in work-related situations, methods to improve personal and organizational communication will be considered. Developing a professional presence, responding to personal and work-related stress, building self-esteem, resolving conflict, building relationships, achieving teamwork, and dealing with difficult people will be studied. (Prerequisite: none) (4 credits: 4 lecture/0 lab)

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4 cr
ADMS2432
Customer Service Field Experience
This course is designed to provide the student with a purposeful and exploratory observation/shadow experience in the field of customer service. Each student will collaborate with his/her academic advisor to determine a site to enhance educational/career objectives through a practical observation/shadow experience in a customer service-related profession. Reflection papers written by the student will supplement each specific observation/shadow experience. (Prerequisite: Instructor/advisor approval) (2 credits: 0 lecture/0 lab/2 OJT)

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2 cr
BUSN1245
Business Computers
This course is designed to provide "hands on" training in the use of the computer aimed at information processing for coursework, personal, and professional purposes. According to skillful design standards, students solve business problems using industry-standard software application programs (word processing, spreadsheets, and database management, presentations, and email/calendar). A brief introduction to file management, cloud technology, and operating system is covered. Students will also develop an understanding of computer safety, security, ethics, and privacy. (Prerequisites: none) (3 credits: 3 lecture/0 lab)

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3 cr
 
44 crs

Total Credit Requirement - 60


Estimated Costs for this Major

Approximate Tuition/Fees:$11,374
Minimum Tool Cost:N/A
Books/Supplies:$2,000
Estimated Total:$13,374
 

 



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