Merchants Bank, Red Wing
Bank, Red Wing, has an opening for
an outgoing part-time Teller. This
position will generally be 10-20 hours week.
Shift will primarily be in the afternoons until 5:45pm M-F and 2-3
Saturday mornings/month. In this
position, you will be responsible for providing excellent customer service,
cross selling products and services, and processing all types of banking transactions. Previous cash handling and customer service experience
Please apply in person at Merchants Bank, Red
Wing (2835 S Service Dr), online at www.merchantsbank.com/about/careers, or e-mail NLMessenger@merchantsbank.com with a cover letter and resume or to
request an application. Merchants
Bank is an Equal Opportunity Employer of women, minorities, protected veterans
and individuals with disabilities.
This position is considered one of our most critical
front-line customer contact positions, as our customers have direct contact
with tellers for 85% of all their banking transactions. Tellers are responsible for all cash-related
transactions, in addition to transactions involving paper documents. The position requires good basic, general
knowledge of all banking operations.
successful Teller is one who excels in many areas. Detailed aspects of each area are as follows:
(Internal and External):
play a vital role in providing service.
For many customers, tellers are their primary contact with the
bank. Customer Service is measured by
the degree to which the teller provides excellent service to customers and
maintains constructive relationships with co-workers to ensure a more positive
customers’ presence promptly with a “come on in” feeling and aware of their
surroundings and engaged in what is occurring
aside their other work when customers approach
a greeting, smiles, and calls the customer by name
carefully to the customers’ requests, makes eye contact, clarifies facts and
enthusiasm in handling customers’ transactions
banking procedures to customers in understandable terms avoiding Bank jargon
customers in the completion of bank forms, tickets, etc.
refers customers to a Customer Service Representative when necessary
the customer by name for their business and offers further assistance
customer traffic and plans accordingly to ensure customers are served promptly
assistance and guidance from co-workers in a timely and polite manner
with others and is effective in establishing working relationships
suggestions/referrals to enhance customer relationships
hospitality to waiting customers
skills demonstrating work habits include:
with audit regulations
transactions efficiently and accurately
speed in balancing the teller window
a neat and organized work area
a well groomed and professional appearance
to bank policy on absenteeism and the establish work hours
with other staff members and responds to supervisory guidance and direction,
asked good questions, listens and does the appropriate detective work to either
help themselves or our customers
additional responsibilities such as ATM, cash items, vault, etc.
to bank guidelines on handling CTR
transactions, Reg E, and overall compliance
skills demonstrating dependability include:
focused under pressure
work in a timely manner
to work as scheduled
well to change
to changing needs, such as staffing needs for the Branch
confidential (Internal and External)
a team player
will be expected to contribute to a positive working environment through words
will be expected to greet internal and external customers in a friendly and
will be expected to take responsibility to insure that internal and external
customers receive outstanding service.
will be expected to complete compliance assignments as needed.
and dependable attendance is an essential function of the job.
to compliance with laws concerning financial institutions and completion of
compliance courses as required for job description.
any and all other duties, as assigned, to increase performance of Merchants.
environmental conditions. No
environmental hazards such as chemicals.
Constant use of equipment, including, but not limited to, use of phones,
fax machine, copier, coin machine, adding machine, and computer.
standing for extended periods, walking between units. Lifting and carrying of coin not in excess of
35 lbs. Average ability in manual
dexterity, finger dexterity, and motor coordination. Able to speak, see, and hear.
- Above-average ability or aptitude
in the areas of reasoning, intelligence, and clerical perception.
- Ability to maintain concentration
and focus on customer service in an environment where there is
considerable noise from microphones and teller machines.
- 0-1 year of cash handling and/or
customer service experience.
- High school diploma or equivalent.
- Ability to interact with others
- Basic math skills (addition,
subtraction, multiplication, and division.)
- Attention to detail.
- Ability to follow established
guidelines and procedures.
- Knowledge of appropriate referral
sources regarding customer issues or bank products and services.
to Lead Teller for fulfillment of Teller functions.
extensive contact with internal and external customers, and is to conduct
relationships in a manner that will enhance overall image of the Bank.