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Minnesota State College Southeast
A Technical & Community College
Student Handbook - Section C: Student Rules, Responsibilities and Rights

Student Complaints and Grievance Procedure

Students wishing to file a complaint or grievance involving a student and a school employee, a school policy, or a school procedure are requested to follow the steps outlined below.

Step A: Informal Process: If a problem exists involving a student and a school employee, a school policy, or school procedure, the student is encouraged to resolve the problem by discussing it with the instructor or staff member. The student should also review their program policy/protocol to determine appropriate steps. 

If this does not resolve the problem or the student chooses not to pursue the conversation on their own, the student should next contact the college's Director of Student Success, who may facilitate a meeting with the student and other involved parties. At the same time, the dean or supervisor may be notified of the situation. 

If that does not resolve the problem, the Director of Student Success and the instructor/advisor may contact the dean or supervisor of that individual for additional intervention. If at that time the issue is not resolved, the student will be advised of the next step in the process. 

  • Contact Information: To discuss a student complaint or grievance, contact Melissa Carrington-Irwin, Director of Student Success,, 651-385-6309.

Step B: Formal Process: If the problem cannot be resolved through an informal discussion as outlined in Step A, the complainant involves the application of a college rule and/or regulations can submit a grievance in writing to the Dean of Students or designee. The complainant should present the grievance, in writing, within five school days of the event on which the grievance is based. A meeting with the Dean of Students or designee must be scheduled for the student within five school days after the receipt of written notification of the grievance. The decision of the Dean of Students or designee will be sent to complainant in writing and will include notification of opportunity and process for appeal The student has the right to appeal the decision by the Dean of Students or Designee within five days of notification of the decision.

Step C: If the grievance involves a college rule or regulation, the student must submit the appeal to the college president. The decision of the president is final and binding. If the grievance involves a board policy or system procedure, the actions of a college or university president, an issue of institutional or program quality such as an institution's compliance with the standards of an accrediting or licensing agency, or a claim of consumer fraud or deceptive trade practice, a student should submit the appeal to the chancellor. The decision of the chancellor is final and binding.   

  • Note 1: No retaliation of any kind shall be taken against a student for participation in a complaint or grievance procedure. These procedures shall also protect data privacy rights.
  • Note 2: This complaint/grievance procedure does not prohibit the student from filing complaint/grievance with any appropriate federal, state, or local departments of human rights. However, students are encouraged to use the procedure outlined above. 

If the grievance involves a Minnesota State Board Policy, the actions of the Minnesota State College Southeast president, an issue of institutional or program quality such as MSC Southeast compliance with HLC or other licensing agency standards, or a claim of consumer fraud or deceptive trade practice, a student may further appeal the university decision to the Minnesota State Chancellor. The decision of the chancellor is final and binding. The contact information for the Office of the Chancellor follows:

Academic and Student Affairs Office of the Chancellor
Minnesota State Colleges and Universities System Wells Fargo Place
30 7th St. E., Suite 350
St. Paul, MN 55101-7804

Relevant Minnesota State Board Procedures

The Minnesota State College Southeast Complaints and Grievances policy and procedures follow Minnesota State Board Procedure 3.8.1.

Complaints to the Higher Learning Commission

The college is accredited by the Higher Learning Commission (HLC). A student who wishes to file a complaint about Minnesota State College Southeast with HLC should contact the Commission. The contact information for HLC follows.

The Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604-1411
Phone: 800.621.7440/312.263.0456
Fax: 312.263.7462

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RED WING CAMPUS | 308 Pioneer Road | Red Wing, MN 55066 | 651-385-6300
WINONA CAMPUS | 1250 Homer Road | Winona, MN 55987 | 507-453-2700

Minnesota State College Southeast is an affirmative action/equal opportunity educator and employer. ADA accessible. MSC Southeast is committed to a policy of nondiscrimination in employment and education opportunity. No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, marital status, status with regard to public assistance, or sexual orientation. In addition, discrimination in employment base on membership or activity in a local commission as defined by law is prohibited.


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