Minnesota State College Southeast
A Technical & Community College

COVID-19 Student FAQ  Last updated 3/31/2020, 9:15 am

UPDATE: Per the Minnesota Higher Education Commissioner, face-to-face instruction is suspended for 2 additional weeks, through April 10, 2020. Online and off-campus instruction will resume Monday 3/30, as planned. More information to follow via e-mail Monday, 3/30/2020. Please check your student email for updates.

Please note that this page will be continuously updated as this situation develops.

For a list of community support resources, see the Minnesota Office of Higher Education website. 

3/25/2020: Minnesota State Chancellor Letter to Students re: Governor's "Stay At Home" Order


 See also: COVID-19 Updates 

General Questions

Prospective Students

Academic Concerns

College Events

Travel, Illness, and Self-Care

Campus Services

Academic Resources

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Answers: General Questions

What do I need to know about the Coronavirus Disease 2019 (COVID-19)?

The Centers for Disease Control and Prevention (CDC) have provided this Fact Sheet on COVID-19 (PDF):

What should I do if I am sick and diagnosed with COVID-19 or suspect I am infected with the virus that causes COVID-19?

The CDC has provided this Fact Sheet outlining steps to help prevent the disease from spreading to people (PDF):

What can students do to protect themselves and each other?

We encourage students to practice respiratory (coughing and sneezing) etiquette and hand hygiene.  Those who feel sick are recommended to stay home until they are free of fever, signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Employees, including student work-study employees, should notify their supervisor and stay home if they are sick, and seek medical attention depending on the severity of the symptoms.  
Please visit Minnesota State Coronavirus Disease 2019 Information for updates.

Answers: Prospective Students

Is the College still accepting applications at this time for fall?

Yes! We look forward to having you join our community.

Can I come visit if I want to meet with an Admissions Representative?

Our admissions team is excited to meet with you. At the present time we are only having meetings with prospective students remotely to ensure the health and safety of everyone. Our admissions representatives can set up a phone call or Zoom (video) meeting with you. Contact enrollmentservices@southeastmn.edu to set up an appointment.

How can I complete placement testing?

All placement testing has currently been suspended, as the online Accuplacer website is not functional. Incoming students will be placed based on their High School GPAs until such time as we are able to reinstitute the online Accuplacer. Questions about this can be addressed with an Admissions Representative.

The TEAS test has been temporarily suspended and is not presently being offered. MSC Southeast has also suspended all testing for students of other institutions looking to complete placement testing on the Southeast campus.

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Answers: Academic Concerns

When is campus closed and when do classes resume?

The Chancellor of Minnesota State Colleges and Universities extended spring break until March 29, 2020. Online and off-campus instruction resumed on Monday, March 30, 2020. Per the Minnesota Higher Education Commissioner, face-to-face instruction has been suspended for 2 additional weeks, through April 10, 2020.

Will the end of the semester date change?

No. The semester still ends on Friday, May 17, 2020.

How will I know if my class is moving online or not, when it meets, and how to attend?

Students will be contacted by MSC Southeast and their instructors for specific details on their course delivery methods before classes resume on March 30.  Please keep an eye on your college email and D2L Brightspace for communications from your instructors.

If my class moves online and I don’t have a computer/internet access, what are my options?

Our Learning Resource Centers continue to be available for you to use for computer access. Please note that the LRCs will have very limited in-person staffing at this time.

How are my PSEO and Concurrent Enrollment classes affected?

Minnesota State has published a PDF that provides statewide guidelines for PSEO and Concurrent Enrollment (C2C) classes: Download PDF  

How can I get telephone support for technical issues during evening and weekend hours?

Minnesota State is providing technology support for students seven days a week by calling 800-456-3876 or visiting their Student Technology Help page. This page includes instructional guides, how-to videos, and more for StarID, D2L, Kaltura, Zoom, and Office 365. (D2L PDF) (Zoom PDF)

College Events

Will there be a commencement ceremony this year?

No. The Commencement Ceremonies for both campuses have been cancelled at the direction of the Chancellor of Minnesota State. We are currently exploring alternative options for celebrating the accomplishments of our graduates at a future date.

Certificates, diplomas, and degrees will be mailed to graduates approximately 10-12 weeks after the end of the term. MSC Southeast works with an outside printing company to produce the awards. Any changes to the timeline of award delivery will be updated here. Even though the commencement ceremonies will not be held as planned, graduates need to have an application for graduation on file with the Registrar's Office.  

What college events have been cancelled?

Most college sponsored events have been cancelled this spring. See the COVID-19 Updates page for a list of cancellations.

Will we still have Registration Days in May to register for Fall Semester?

We have not yet made a determination about this. However, students are able to register for fall classes online and we encourage you to do so. As always, we encourage you to also reach out to your advisor, instructors, or a member of Student Services if you need assistance.

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Answers: Travel, Illness, and Self-Care

I am traveling back from somewhere out of state/out of the country. Are there any restrictions or guidance I should follow?

The CDC has updated its guidelines as of 3/16/2020.  

  • All travelers who are returning from a Level 3 country (All of Europe along with China, Iran, and South Korea) must stay home for 14 days after returning from travel, monitor their health, and practice social distancing.  
  • Travelers returning from other countries or from domestic travel need to monitor their health and limit interactions with others for 14 days after returning from travel.
  • Travelers who are sick with fever, cough, or have trouble breathing should stay home and call ahead before seeking medical care. The full guidance from the CDC is located at https://wwwnc.cdc.gov/travel/notices/alert/coronavirus-global

If you are a student who needs to self-quarantine or stay home to monitor your health after traveling, please notify Josiah Litant, Dean of Students (josiah.litant@southeastmn.edu, 507-453-1420).

Do I need any sort of documentation of my enrollment at MSCS in order to travel between home and school while the stay-at-home order is in effect?

No, you do not. Law enforcement will not be stopping any vehicles with the sole purpose of determining why they are on the road. You are able to freely travel to school and back home again. This includes students coming to MSCS across state lines.

Are mental health counseling services still available on campus?

Mental health counseling on campus has been temporarily suspended. Telephone (Winona) and Telemedicine (Red Wing) appointments are available.

  • Hiawatha Valley Mental Health Center is offering telemedicine sessions for our Red Wing students on Tuesdays from 11:15 am to 1:15 pm, 30 minute appointments on Tuesdays. Sign up online: mscsoutheast.as.me/counseling-redwing You will then receive further instruction from our Counselor for the remote sessions. Students will need to have computer and internet access. Also, please be sure to enter in your email and phone number as this will be the way the counselor will connect with you.
  • Winona State University Counselor Jamie Sanders will connect with our Winona students for counseling sessions via telephone at this time. You may schedule an appointment with Jamie via our online sign up: mscsoutheast.as.me/counseling-winona

Are there other mental health services available to me?

Yes! United Healthcare is offering a free emotional support helpline for students through one of their subsidiary companies called Optum.  Their toll-free help line number, 866-342-6892, is open 24 hours a day, seven days a week, for as long as necessary and the service is free of charge and open to any student.  Students have access to specially trained mental health specialists to support them if they feel they are experiencing anxiety or stress related to the recent developments around COVID-19.

In addition, our crisis response services are available over the phone 24/7 through Crisis Response of Southeast Minnesota. You can reach a trained counselor if you are in crisis at 1-844-274-7472. As a reminder, in an emergency, you should always call 911 directly.

Are health services at Winona State University still available?

WSU Health Services is currently open Monday-Friday from 8 am-4 pm for Telehealth appointments. Please call ahead to schedule a Telehealth appointment or to discuss having an on-site appointment: 507-457-5160. On-site appointments will be scheduled based on determination of need. For any questions regarding general health, COVID-19, or questions about self-isolation/quarantine, call the Ask-a-Nurse Message Line at 507.457.2292 or email email askanurse@winona.edu

What if I need health insurance?

In response to the COVID-19 pandemic, the state of Minnesota has announced a 30-day special enrollment period (SEP) for qualified individuals who are currently without insurance. Beginning Monday, March 23 through April 21 uninsured individuals have 30 days to enroll in health insurance coverage through MNsure.org. Plans selected by April 21 will have a retroactive coverage start date beginning April 1.

Visit MNsure.org to complete an application and enroll in coverage. For assistance, the MNsure Contact Center is open between 8 am-4pm M-F 651-539-2099 or 855-366-7873.

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Answers: Campus Services

What Student Services can I access and how?

Student Services (Registrar, Financial Aid, Admissions, Disability Services, Dean of Students Office, Learning Resource Center, and general student support) continues to be available to help support you. Our employees are working remotely, but are still available during business hours through email, phone, and Zoom videoconferencing, if not in person. 

To speak with Student Services staff, please call or email the office that you are looking to contact and a staff member will respond to you and find the best way to connect with you. You may also call the College's main phone number (507-453-2700) to request assistance connecting with a Student Services staff member.

Are the campus bookstores open?

Yes. The Red Wing bookstore will be staffed by the bookstore manager on Mondays and Wednesdays. The Winona bookstore will be staffed two days a week by the bookstore manager; the Business Office staff can assist students on the days the manager is not available.

Bookstore managers will also be available by email Monday through Friday 8am-4pm if you need assistance in any other way.

Is there food available on campus?

Based on guidance from the Minnesota Department of Health, the food service in Red Wing is closed. We have discontinued selling food in the Winona bookstore for now as well. The Food Pantries on both campuses remain open, and you are encouraged to stop by if you need to use them.

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Answers: Academic Resources

How do I use Zoom for video meetings?

Here are some videos by Red Wing LRC Coordinator Arielle Pompilius that will help you learn how to use Zoom software.

Are the Learning Resource Centers open for tutoring, testing, and computer use?

Yes, the LRCs on both campuses are open and the computers and printers are available for student use. There is very limited staffing available in-person in the LRCs, but students may continue to use the facilities. Please be sure to practice appropriate social distancing (six feet away from any other person) when using the LRC. Facilities staff are sanitizing the computer keyboards daily.

Can I get tutoring in the LRC?

You can get tutoring, but not in person. LRC staff will be working remotely to minimize the spread of COVID-19. Tutoring will be conducted over Zoom.

Are there online tutoring options I can access?

Yes, Tutor.com is available to you through your D2L page 7 days per week, 24 hours per day.  If you are at (or close to) your 15 hour per academic year allotment, please email us to request additional hours.  Visit the LRC section of the website to view other online tutoring options available to you.

Can I come into the LRC to use the Kids' Space?

No, at this time, the Kids’ Spaces on both campuses are closed to help prevent the spread of COVID-19.

Will there still be TEAS testing on campus?

No. See details above under "Prospective Students."

Will there be Accuplacer testing on campus?

No. See details above under "Prospective Students."

What if I require accommodations and I need my test proctored by the LRC?

We will still offer accommodated testing in the LRCs. To schedule, contact us at:

See also: COVID-19 Updates 

© 2020 Minnesota State College Southeast

RED WING CAMPUS | 308 Pioneer Road | Red Wing, MN 55066 | 651-385-6300
WINONA CAMPUS | 1250 Homer Road | Winona, MN 55987 | 507-453-2700

Minnesota State College Southeast is an affirmative action/equal opportunity educator and employer. ADA accessible. MSC Southeast is committed to a policy of nondiscrimination in employment and education opportunity. No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, marital status, status with regard to public assistance, or sexual orientation. In addition, discrimination in employment base on membership or activity in a local commission as defined by law is prohibited.


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Minnesota State College Southeast
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This document is available in alternative formats to individuals with disabilities by calling 877-853-8324 or 507-453-2700.