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Minnesota State College Southeast
A Technical & Community College

COVID-19 Student FAQ  Last updated 7/8/2020

Please note that this page will be continuously updated as this situation develops.

For a list of community support resources, see the Minnesota Office of Higher Education website.  

 See also: COVID-19 Updates       See also: CARES Act       See also: President's Message 

General Questions

Prospective Students

Academic Concerns

College Events

Travel, Illness, and Self-Care

Campus Services

Academic Resources

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Answers: General Questions

What do I need to know about the Coronavirus Disease 2019 (COVID-19)?

The Centers for Disease Control and Prevention (CDC) have provided this Fact Sheet on COVID-19 (PDF):

What should I do if I am sick and diagnosed with COVID-19 or suspect I am infected with the virus that causes COVID-19?

The CDC has provided this Fact Sheet outlining steps to help prevent the disease from spreading to people (PDF):

What can students do to protect themselves and each other?

We encourage students to practice respiratory (coughing and sneezing) etiquette and hand hygiene.  Those who feel sick are recommended to stay home until they are free of fever, signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants). Employees, including student work-study employees, should notify their supervisor and stay home if they are sick, and seek medical attention depending on the severity of the symptoms.  
Please visit Minnesota State Coronavirus Disease 2019 Information for updates.

What will happen to my work study job during COVID-19? What do I do if I do not feel comfortable working on campus?

MSC Southeast will ensure that all employees, including students, are able to practice social distancing and other required safety protocols while working on campus. For positions that are open for hiring for the summer or fall 2020 semesters, students are able to apply and work as usual.

What is the CARES Act? Am I eligible to get money from the federal government through Southeast’s CARES Act funding?

CARES Act funds were a one-time disbursement from the federal government to students, and they were distributed at the end of spring semester 2020. Please see our CARES Act page for information. 

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Answers: Prospective Students

Is the College still accepting applications at this time for fall?

Yes! We look forward to having you join our community. Our faculty have created plans for all courses to continue as scheduled this fall. While some courses will be held entirely online, we are planning for those that require hands-on work to take place fully or partially in-person on campus, with appropriate safety measures in place.

Can I come visit if I want to meet with an Admissions Representative?

We will be open for classes this fall, and our admissions team is excited to meet with you. At the present time we are only having meetings with prospective students remotely to ensure the health and safety of everyone. Our admissions representatives can set up a phone call or Zoom (video) meeting with you. Contact to set up an appointment  or to find out about upcoming virtual open houses, video drop-in sessions, and other opportunities to learn about Southeast.

How can I complete placement testing?

Students may take the Accuplacer test remotely for no charge, and we are encouraging the use of remote testing whenever possible. Online Accuplacer testing is available through the use of Zoom proctoring. See the Testing page for information on setting up your Accuplacer test.

See below for information about the TEAS test.

Multiple criteria are being used for PSEO and Concurrent Enrollment (C2C) students for course placement. Please reach out to your high school counselor or MSC Southeast PSEO Advisors Patty ( or Jeannie ( to learn more.

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Answers: Academic Concerns

Will there be classes in-person or online this fall?

Yes, we are anticipating having classes both in-person and online. Our faculty have created plans for all courses to continue as scheduled this fall. Some courses will be held entirely online, and those that require hands-on work will be taking place fully or partially in-person on campus, with appropriate safety measures in place. Fall registration is currently open, and we encourage you to sign up for the courses you would like to take.

If my class moves online and I don’t have a computer/internet access, what are my options?

The Roost in Red Wing and Winona continue to be available for you to use for computer access, wifi, and printing. Please note that we will continue to have very limited in-person staffing at this time, but The Roost's staff will be available remotely for tutoring and testing support.

How are my PSEO and Concurrent Enrollment classes affected?

Minnesota State has published a PDF that provides statewide guidelines for PSEO and Concurrent Enrollment (C2C) classes: Download PDF  

How can I get telephone support for technical issues during evening and weekend hours?

Minnesota State is providing technology support for students seven days a week by calling 800-456-3876 or visiting their Student Technology Help page. This page includes instructional guides, how-to videos, and more for StarID, D2L, Kaltura, Zoom, and Office 365. (D2L PDF) (Zoom PDF

What happens if I was given a grade of IP ("in progress") for a class that was suspended this spring but I do not want to or am not able to complete the course?

Faculty will submit updated grades to the Registrar's Office once the course is completed, at the end of the course's extended timeline. In some cases Spring 2020 courses have a new completion date of August 2020; and in others they were continued into Fall 2020 or Spring 2021. At that time, if a student didn't complete enough work to earn a letter grade, they would receive an F for the course (or NC/no credit if they selected the no credit grading option that was offered in spring 2020 only).

College Events

How are spring 2020 graduates being recognized?

Unfortunately the Commencement ceremonies for both campuses had to be postponed indefinitely at the direction of the Chancellor of Minnesota State. Certificates, diplomas, and degrees will be mailed to graduates approximately 10-12 weeks after the end of the term. MSC Southeast works with an outside printing company to produce the awards. Any changes to the timeline of award delivery will be updated here. Even though the commencement ceremonies were not held as planned, graduates still needed to have an application for graduation on file with the Registrar's Office.  

While we are saddened that we were not able to have a traditional Commencement and celebrate together this year, please know that we are proud of all our students' accomplishments! We worked with the Student Senates, faculty and staff to come up with some alternatives to recognize our graduates' achievements: 

  • May 15: We hosted a "virtual" commencement ceremony with an official Commencement Video. Please watch on our website or on YouTube!
  • June 1: During the first week of June, graduates were mailed a package containing the 2020 Ceremonial Graduation Program, a formal letter of congratulations, a diploma cover, cap, and tassel. Students who qualified also received an honor cord or stole.
  • Fall 2020: In the fall, we are planning a reception on each campus for students and their families, if the COVID-19 situation allows. A decision about this will be made by the end of the summer.
  • Spring 2021: All 2020 graduates are invited to walk in the Spring 2021 Graduation Ceremony if they so choose. 

Are Registration Days still taking place for Fall Semester?

We are continuing to hold our scheduled Registration Days throughout the summer, though they are being held remotely instead of in-person. New students can continue to sign up for registration days -- start by visiting the "Register" page in the Admissions section of our website. Note that new students are currently able to complete orientation and register for fall classes online without attending a Registration Day, and we encourage you to do so. Continuing students are also able to register for classes using eServices at this time. As always, we encourage incoming and current students to reach out to your advisor, instructors, or a member of Admissions or Student Affairs if you need assistance.  

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Answers: Travel, Illness, and Self-Care

I am traveling back from somewhere out of state/out of the country. Are there any restrictions or guidance I should follow?

The CDC has updated its guidelines as of 3/16/2020.  

  • All travelers who are returning from a Level 3 country (All of Europe along with China, Iran, and South Korea) must stay home for 14 days after returning from travel, monitor their health, and practice social distancing.  
  • Travelers returning from other countries or from domestic travel need to monitor their health and limit interactions with others for 14 days after returning from travel.
  • Travelers who are sick with fever, cough, or have trouble breathing should stay home and call ahead before seeking medical care. The full guidance from the CDC is located at

If you are a student who needs to self-quarantine or stay home to monitor your health after traveling, please notify Josiah Litant, Dean of Students (, 507-453-1420).

Are mental health counseling services still available on campus?

Mental health counseling will resume this fall. We anticipate that these services will continue to be conducted virtually (telemedicine). Scheduling information is as follows:

Red Wing: During the academic year, Hiawatha Valley Mental Health Center is offering telemedicine sessions for our Red Wing students on Tuesdays from 11:15 am to 1:15 pm, 30 minute appointments on Tuesdays. Sign up online: You will then receive further instruction from our Counselor for the remote sessions. Students will need to have computer and internet access. Also, please be sure to enter in your email and phone number as this will be the way the counselor will connect with you.

Winona: Also during the academic year, Winona State University Counselor Jamie Sanders will connect with our Winona students for counseling sessions via telemedicine appointments as well. You may schedule a Tuesday appointment with Jamie via our online sign up:

Are there other mental health services available to me?

Yes! United Healthcare is offering a free emotional support helpline for students through one of their subsidiary companies called Optum.  Their toll-free help line number, 866-342-6892, is open 24 hours a day, seven days a week, for as long as necessary and the service is free of charge and open to any student.  Students have access to specially trained mental health specialists to support them if they feel they are experiencing anxiety or stress related to the recent developments around COVID-19.

In addition, our crisis response services are available over the phone 24/7 through Crisis Response of Southeast Minnesota. You can reach a trained counselor if you are in crisis at 1-844-274-7472. As a reminder, in an emergency, you should always call 911 directly.

Are health services at Winona State University still available?

WSU Health and Wellness Services is here over the summer for health questions and needs for continuing students (unfortunately not available for graduated or new incoming students).  They are offering Telehealth appointments Tuesday-Thursday from 7:30am-4pm during the summer, and on-campus lab appointments are available as needed.  Please call their appointment line at 507-457-5160 to schedule. WSU Health and Wellness Services will continue to be available to all current Southeast students during the academic year as well.

What if I need health insurance?

Visit to complete an application and enroll in coverage. For assistance, the MNsure Contact Center is open between 8 am-4pm M-F 651-539-2099 or 855-366-7873.

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Answers: Campus Services

What student services can I access and how?

The Student Affairs office (Registrar, Financial Aid, Admissions, Disability Services, Dean of Students Office, The Roost, and general student support) continues to be available to help support you. Our employees are working remotely, but are still available during business hours through email, phone, and Zoom videoconferencing, if not in person. 

To speak with Student Affairs staff, please call or email the office that you are looking to contact and a staff member will respond to you and find the best way to connect with you. You may also call the College's main phone number (507-453-2700) to request assistance connecting with a Student Affairs staff member.

Are the campus bookstores open?

No. The bookstores are closed. Bookstore managers are available by email Monday through Friday 8am-4pm. Please contact them if you need assistance in any way.

On campus textbook buyback is cancelled for spring, but online buyback is available. For more information, see the Textbook Buyback

Is there food available on campus?

At this time there is no food available either through the food service (Red Wing) or campus bookstore (Winona). We will update this page if we are able to resume food service for the fall semester. The Food Pantries on both campuses remain open, and you are encouraged to stop by if you need to use them (they are self-service).

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Answers: Academic Resources

How do I use Zoom for video meetings?

Here are some videos by Academic Success Coordinator Arielle Pompilius that will help you learn how to use Zoom software.

Is The Roost open for computer, internet, and printer use?

Yes, The Roost is open on both campuses and the computers and printers are available for student use. There is very limited staffing available in-person in The Roost, but students may continue to use the facilities. Please be sure to practice appropriate social distancing (six feet away from any other person) when using The Roost. Facilities staff are sanitizing the computer keyboards daily.

Can I get tutoring in The Roost?

You can get tutoring throughout the summer, but not in person. The Roost staff will be working remotely to minimize the spread of COVID-19. Tutoring will be conducted over Zoom.

Are there online tutoring options I can access?

Yes, is available to you through your D2L page 7 days per week, 24 hours per day.  If you are at (or close to) your 15 hour per academic year allotment, please email us to request additional hours.  Visit The Roost section of the website to view other online tutoring options available to you.

Can I come into The Roost to use the Kids' Space?

No, at this time, the Kids’ Spaces on both campuses are closed to help prevent the spread of COVID-19.

Will there still be TEAS testing on campus?

MSC Southeast is offering TEAS testing with proctoring through Proctorio, an online testing system, and our on-staff proctors. At this time, TEAS testing is limited to MSC Southeast students. Sign up for your test at ATI Testing and select the Red Wing Campus. The fee is approximately $97.00.  We recommend that you view the Student Quick Start Guide and Student Orientation Video on ATI’s website. Also, sign up ahead of time so you can do a "dry run" with the proctor prior to testing. 

You will need your own computer with webcam, microphone, high-speed Internet, and Google Chrome. If you don’t have access to the necessary technology you may come to campus, where a laptop will be provided. Contact us for assistance: Red Wing - or Winona: -

Will there be Accuplacer testing on campus?

No, but a remote option is available. See details above under "Prospective Students."

What if I require accommodations and I need my test proctored by The Roost?

We will still offer accommodated testing in The Roost. To schedule over the summer, contact us at:

See also: COVID-19 Updates 


© 2020 Minnesota State College Southeast

RED WING CAMPUS | 308 Pioneer Road | Red Wing, MN 55066 | 651-385-6300
WINONA CAMPUS | 1250 Homer Road | Winona, MN 55987 | 507-453-2700

Minnesota State College Southeast is an affirmative action/equal opportunity educator and employer. ADA accessible. MSC Southeast is committed to a policy of nondiscrimination in employment and education opportunity. No person shall be discriminated against in the terms and conditions of employment, personnel practices, or access to and participation in, programs, services, and activities with regard to race, sex, color, creed, religion, age, national origin, disability, marital status, status with regard to public assistance, or sexual orientation. In addition, discrimination in employment base on membership or activity in a local commission as defined by law is prohibited.


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This document is available in alternative formats to individuals with disabilities by calling 877-853-8324 or 507-453-2700.